Don’t let one negative review start a chain reaction.
Like it or not, the critical words of a single anonymous stranger online can, if not properly addressed, affect the success of your business. We ensure that doesn’t happen by helping you create an action plan for responding to negative reviews quickly, decisively, and effectively.
Our management team knows every client on our books. By name. And drink preference.
We have an unmatched focus on our clients' success.
Our relationship-driven approach will make you enjoy working with an agency again.
No matter how many positive reviews your company has earned, one negative post can give people second thoughts about doing business with you—even if the post is unfair or an outright attempt to harm your organization. Our team provides attentive monitoring and is prepared to take action at a moment’s notice to address a critical comment. While they may not be able to change the reviewer’s mind, the fact that you responded promptly and professionally can help mitigate the damage done.
Some companies can go weeks, months, or even years without encountering an attention-getting negative review. However, when a customer does lash out, you must be prepared to take action. Not only do we provide strategies for dealing with negative reviews, we share tips on how to encourage customers to leave positive views. This proven one-two punch is the best way to protect your reputation.
Online reputation management is no easy task. We take it off your plate so you can focus on other initiatives.
BIGEYE’s online reputation management services deliver more than just a positive image.
In addition to addressing negative comments promptly, we help you analyze and learn from the feedback you receive—positive and negative. From new product features to improved customer service practices, what you hear from your customers can be used to improve the way you do business.
Enjoy the peace of mind that comes from having an online reputation management agency looking out for you. Get in touch today to learn more.