Consumer Insights

IN CLEAR FOCUS: Rich Kahn, co-founder and CEO of Anura.io, discusses ad fraud, projected to cost businesses $100B this year. Rich shares insights on identifying fraudulent traffic, including Sophisticated Invalid Traffic (SIVT), using advanced detection techniques. He emphasizes third-party certification, cohesive fraud prevention strategies, and why marketers must reject fraud as a business cost. Explore …

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IN CLEAR FOCUS: Lynn Daniel, founder and CEO of The Daniel Group, shares insights on differentiating B2B customer experiences. He discusses building trust through communication, leveraging feedback with phone surveys and AI tools, and improving frontline engagement. Learn how understanding the ‘why’ behind customer satisfaction and responding promptly can transform business success. Lynn describes actionable …

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Cairo Kenan Marsh, founder of Tokyo-based marketing consultancy relativ*, explores evolving consumer loyalty trends and relationship-driven marketing strategies. Drawing from his experience with Fortune 500 companies and independent brands, Cairo discusses the shift from transactional marketing to authentic brand relationships. He shares insights on balancing data science with creativity and demonstrates how relationship-focused strategies drive …

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In this week’s episode, Carolyn Lowe, the founder and CEO of ROI Swift, shares practical Amazon marketplace strategies for brand success. Drawing from her own experience managing a $2B division at Dell and advising established e-commerce businesses and startups, Carolyn discusses profitability tactics, advertising approaches, and emerging opportunities on the platform. Learn how brands can …

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Kian Bakhtiari, the author of December’s Bigeye Book Club selection, “Marketing for Social Change,” discusses how brands can drive meaningful social impact. Kian explores moving beyond performative activism to authentic change, strategies for maintaining momentum, and the evolution of marketing from driving consumption to creating positive social outcomes. He shares practical insights for marketers seeking …

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A conversation with Simon Kingsnorth, the author of November’s Bigeye Book Club selection, “Marketing in Web 3.0.” Discover how AI, the metaverse, and Web 3.0 are reshaping marketing strategies. Simon shares insights on effective AI implementation, community building in decentralized platforms, and practical steps for brands entering virtual environments. Hear why human creativity remains essential …

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Northwestern University professor and former Baxter International Chairman and CEO Harry M. Kramer, Jr. discusses his new book “Your Values-Based Legacy,” examining how legacy building is a lifelong journey. Drawing from executive and academic experience, Harry shares how connections, community, and choices shape meaningful impact. The conversation explores generational approaches to social impact, value-driven leadership, …

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Benjamin Johnson, CEO of Particle41, discusses technology optimization for business growth. From a periodic table of business tools to application modernization, Ben shares insights from his 20+ years of experience, including tech stack assessment, custom solutions versus off-the-shelf software, fractional CTO services, and practical approaches to legacy system updates. The conversation includes case studies, AI, …

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Kyle Roof, noted SEO expert and creator of Page Optimizer Pro, discusses the science of SEO. We hear his journey from attorney to SEO innovator, including his “Lorem Ipsum” experiment. Kyle discusses insights from 400+ tests, emphasizing SEO’s mathematical nature and balancing technical optimization with quality content. We examine his testing methods, findings on grammar …

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Swag.com co-founder Jeremy Parker has transformed the promotional products industry. We explore his entrepreneurial journey, Swag.com’s growth strategies, and insights on market research and product curation. Jeremy shares how he adapted his marketing approaches and used customer feedback. We also discuss his new venture, Swag.Space, and how Swag.com grew to $40 million in sales. Jeremy …

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